Nov 21, 2024  
2021-2022 College Catalog 
    
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HELP
2021-2022 College Catalog [ARCHIVED CATALOG]

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CIT 111 - Help Desk Concepts

3 Credit(s)
This course provides the student with essential topics covering help desk operations, roles and responsibilities of the analysts, help desk processes and procedures, tools and technologies, performance measures and the help desk itself. This course will help students succeed as help desk professionals, developing particular skills required to provide effective customer support.

Prerequisite(s): Pre/Corequisite CIT 105  or permission from the instructor.


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