Apr 23, 2024  
2018-2019 College Catalog 
    
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HELP
2018-2019 College Catalog [ARCHIVED CATALOG]

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CIT 111 - Help Desk Concepts

3 Credit(s)
This course provides the student with essential topics covering help desk operations, roles and responsibilities of the analysts, help desk processes and procedures, tools and technologies, performance measures and the help desk itself. This course will help students succeed as help desk professionals, developing particular skills required to provide effective customer support.

Prerequisite(s): Pre/Corequisite CIT 105  and CIT 123  or permission from the instructor.


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